IT Support Technician (REQ000056)

Full time, permanent

Based in Windsor

Salary upon application and DOE

We currently have a new vacancy for an IT Support Technician to join the Ceuta Group IT team, specifically supporting our Windsor based company. This is a full time, permanent position based in Windsor and reporting to our IT Support Team Leader

This important role is a key member of the IT Service Desk and support function for the Ceuta Group. The role of the IT Support Technician is to be the first point of contact for the team and provide technical support for all employees across the Group of Companies. The IT Support team works in a dynamic, fast-paced environment which provides services over the phone, through e-mail, and in person requiring excellent communication skills. Although the successful candidate will predominately support our Windsor based company, they will also provide support to the wider Group as required.

The key competencies required for this role are:

Career Experience

  • Applicants will need to have at least two years’ experience in the IT industry.
  • Demonstrable knowledge of PC’s (Windows & Mac OS) and mobile devices in the standalone and networked environment.
  • Previous experience in remote support for 50+ users across multiple locations.
  • Demonstrable experience of providing a high standard of customer service


  • Understanding of IT Service Support process, ITIL, or equivalent procedures.
  • Educated to GCSE-level, including a good standard of general education in Maths and English
  • IT qualifications (educational or suitable industry certifications)

Required Skills

  • The ability to communicate effectively with technical and non-technical colleagues at all levels within the organisation.
  • The ability to support primarily Mac OS and Windows OS at 1st Line level competency.
  • Administering Active Directory, File Permissions, O365, wireless technologies.
  • Working knowledge of Private Networks, Cloud Technologies, IT Security and Compliance.
  • Administering and supporting an MDM infrastructure.
  • The ability to analyse a situation in order to proactively recommend solutions.
  • The ability to work within set parameters of IT service level targets and to independently manage own workload.
  • Attention to detail specifically in relation to accurate recording IT incidents within the service desk software.

In Return:

  • Competitive remuneration package, DOE
  • 25-day basic holiday entitlement
  • Life Assurance
  • Contributory pension
  • Healthcare Scheme
  • Sick pay after 6 months
  • Access to our online training academy

A detailed position profile with further KPIs and competencies can be found here. If you are interested in this position, please follow the link below to apply. You can search for this vacancy using the unique vacancy reference number REQ000056.

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The closing date for applications is 26/01/2021, but for exceptional candidates we will consider applications made after this date.